The art of blogging in the mental health sector #smsmhealth

I was invited to give a workshop on the ‘art of blogging’ at the first ever social media surgery co-hosted by Leeds and York Partnership NHS Foundation Trust (@LeedsandYorkPFT) and Leeds Mind (@LeedsMind). The event was attended by people working in, volunteering for and using mental health services in the region (including those combining all three).

It was organised in response to demand for a collaborative approach to overcoming barriers to using social media to address some of the taboos and issues around mental health. Naturally, there is a lot of fear and cynicism with social media amongst practitioners who are ingrained in an ethos of ethics and patient confidentiality.

Blogging as a means of breaking down mental health taboos and issues

In many ways, blogging is the perfect medium through which mental health taboos and issues can be discussed. Blogs are online articles that you can in some way interact with – that’s what makes them SOCIAL media. They shouldn’t be about broadcasting information, ideas, views and opinions, but using them to start a conversation with others. This could not only help with feelings of isolation but help bring mental health into the spotlight and increase awareness and understanding.

 

Human brain and colorful question mark

 

Potential risks of mental health-related blogging

However, there are clearly many potential risks around blogging and mental health, including

  • vulnerable people leaving themselves open to cyber bullying
  • confidential information being shared online
  • mental health professionals/practice being unfairly vindicated/criticised
  • lack of understanding leading to false information/advice, further fuelling the problem

There was a famous case of a blogger called ‘Littlefeet’ who was using her ‘Chaos and Control’ blog to chart her experiences with an eating disorder as part of her own therapy and to help others. During a spell in hospital, nurses took her phone from her and stopped her blogging through fear that she was sharing things about her treatment that they wouldn’t want the outside world to know.

The risk of ignoring social media

There was significant backlash online against the ‘Littlefeet’ case with many criticising the system for holding back progress.

To an extent, the social media surgery event was an experiment and there was a surprisingly good turn-out. The reason for this is because people across the sector recognise that social media can’t be ignored. As part of my research for the session, I found a quote from a US MD that summed up the general feeling:

“The biggest risk in health care social media is not participating in the conversation” (Farris Timimi, Medical Director, Mayo Clinic for Social Media).

The business case for blogging

I’m no mental health expert – and I certainly learnt a lot from people in the room at the event – but I was invited along to share my insights into how businesses are using blogging and see if there was any useful overlap.

It is useful to start by looking at the business case for blogging because it helps us understand the rationale for it. Some of the reasons that businesses/professionals blog include

  • To demonstrate expertise/become a thought leader
  • To start conversations/act as a ‘door opener’ with people they want to talk to
  • To make themselves/their brand more engaging/’open’
  • To drive traffic to their website via searches for topical/relevant articles
  • Ultimately – to win business, grow and succeed

The lesson here is that if no-one is reading a blog and acting upon it in a way that provides a positive outcome, there is no point in it. In fact, in the case of blogs related to mental health, those that have no purpose could be more damaging than anything. Why publish something online if no-one is going to read/interact with it? You might as well just write it down in a diary.

So, what makes an effective business blog? Ironically, there are thousands of blogs about blogging but here are 10 rules I try to stick to

  • Catchy title to grab attention
  • Relevant #keywords
  • Conversational tone
  • Headlines, sound bites and bite size chunks
  • Use of multimedia content to bring it to life
  • Open-ended questions that spark debate
  • Named author with a ‘face’ and biography
  • USEFUL and topical not salesy
  • Call to action at the end
  • Easily shareable across other social media platforms

Take a look at some corporate blogs (including this one!) and you’ll realise that there are few businesses getting blogging exactly ‘right’ but in many ways there is no ‘right’ and ‘wrong’. You need to find your own blogging style and experiment.

My presentation slides (which include links to a range of mental health related blogs) can be found online here but this is just the start of the conversation. I’d love to hear your views in the comment box below. You can join the ongoing debate on all aspects of mental health and social media amongst everyone who attended the workshop by searching for tweets and blogs featuring the hashtag #smsmhealth.

 

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comments:

  1. Thank you for sharing your insights, Helen.

    Kala Sangam is a Bradford-based south Asian and collaborative arts company, and we run a number of arts and health projects in the community.

    We recently ran a very successful project in partnership with Springfield Day Centre, during which clients of the centre took part in an intensive creative writing and photography project with the writer and poet, Paulette Morris. The project addressed the needs of clients suffering from mental health issues by using writing and poetry as a creative and interactive tool. The aim was to promote the mental wellness of those using the centre’s day care provision.

    The ten-week project explored an evoked the memories and milestones that were either significant or poignant in the participants’ lives. By using creative writing and poetry as a medium, Paulette was able to elicit some remarkable responses from this very talented group of individuals.

    We printed the work in a book that participants were very proud to give out to family and friends, and many of them performed their work in front of an audience of family and friends at a post-project showcase event.

    The book and live performance gave the participants control over who, (where, and how) they wanted to share their work with, and the regular human interaction and vocally sharing of ideas with others was reported as being a valuable element to the project.

    I’m interested in other people’s thoughts on whether blogging and online interactions can bring similar benefits, or whether the process of deep thinking in isolation could be detrimental for some people experiencing mental health issues.

    If we were to run a similar projects again, should we encourage participants to blog as well or instead?

    I know from reading the book that the work produced as part of the Springfield Day Centre project is fascinating, insightful, and very high quality, and I think people outside the family and friend circles of the writers would be very interested in reading this work online. But would publishing it online bring benefits to participants, or just provide insight for others (and, sadly, fuel for trolls)?

  2. Claire OT says:

    Hi Helen- great blog and summary of the costs and benefits of blogging.
    I would like to add to the list, if I may, the advantage for enhancing our professional development through using online communities of practice. We can make contact with people who have expert knowledge of condition management (patients or service users in particular), and offer them a non-hierarchical space to communicate their views to us. Too often, this is difficult in the mental health system, as all treatment is being delivered across a power differential.
    Equally, by extending our professional development network in social media, we can make contact with other people in the health service.
    By acting reflectively within this space, and using a blog a little like an e-portfolio, we can really progress. I blogged about this last week- our workshops at the event clashed and I was sorry to miss yours- years in and I’m still learning the art of blogging! http://claireot.wordpress.com/2012/09/20/using-social-media-for-professional-development-at-the-leeds-smsmhealth/

  3. Thanks Helen – yours is a really interesting example. Does anyone working in the mental health sector have any advice on whether blogging publicly would benefit?

    Claire – great to get your insights into professional practice. Thanks for your really useful blog.

  4. stock icons says:

    I’ll be bookmarking this site to read more, thanks for taking the time to write it

  5. Hi there! This is my 1st comment here so I just wanted to give a quick shout out and tell you I genuinely enjoy reading your blog posts. Can you recommend any other blogs/websites/forums that cover the same topics? Thanks for your time!

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