Tag: social media customer service

Recreating the customer experience via social media: The 5 Cs of good digital communications #LeedsBizWeek

This morning, we gave a social media workshop as part of the Yorkshire Mafia's inaugural Leeds Business Week on 'recreating the customer experience online'. Our presentation looked at social media …

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Engage Comms’ Engaging reads – how social media is changing the face of customer service, why SEO experts are waking up to social traffic and why a culture of giving will pay off

This edition of our ‘Engaging Reads’ feature brings you the most interesting insights we’ve gained from Twitter over the last few weeks including how social media is changing the face of …

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